Terms & Conditions
Terms and Conditions
By purchasing from Lume Lighting you are automatically agreeing to the terms and conditions stated below.
All designs and elements within the designs are copyright of Lume Lighting 2017. All rights reserved. All copyright, design rights and intellectual property rights existing to our designs, products and images will remain the property of Joanna Corney.
You may not copy, modify, reproduce, distribute, publish, download, display, transfer, license, sell, create derivative works from, post or transmit any of Lume Lightings designs, products or content on this website in any form or by any means
All products are for personal use only and are not to be re-sold in any form
Payment and Security
We keep all customers information confidential and do not share any information with any outside parties under any circumstances.
All payments are processed securely either through Paypal or via Bacs transfer. We use Paypal for your convenience and security, as it offers buyer protection.
Payment must be cleared before any order is sent.
All products are made to order, please take note of the turn around time for each specific product. We do sometimes have a small amount of stock made, so if there is an urgent requirement for the order then please contact us.
All UK orders are sent via Royal Mail first class or next day courier for larger orders.
We aim to dispatch all orders within 5-7 days of ordering.
Refunds and Returns
If you are unhappy with your order you have 14 days to receive a refund. Please return the product in it's original packaging and you will then receive a refund minus the shipping cost. We accept no responsibility for goods that have been damaged in transit back to us, so please ensure use of adequate packaging. Please so let us know if you would like a refund before sending it back to us.
Bespoke size lampshades are non-refundable, unless damaged at the point of receipt or faulty.
Due to the nature of hand printing, please be aware that there may be slight colour or pattern defects that can happen during manufacture. This is the beauty of this traditional method, but if you are unhappy with the product then please contact us within 7 days of receiving the product.
All computer monitors display colours in different ways so we cannot guarantee the product will be exactly as you see it on your screen. We strongly recommend reading each product description for their size, colour, material, design and postage before you go ahead with your purchase.