Delivery & Returns
Please note, my last day for ordering for delivery before Christmas is 14th December 2019. All orders after this date will be dispatched at the beginning of January.
All UK orders are sent by Royal Mail first class standard delivery or next day courier for larger orders.
We aim to dispatch all orders within 5-7 days of ordering - as we make most of our products to order this is why it may take this amount of time.
If you would like your order sooner please do let us know and we will try our best to hurry the order through
International orders are either sent using Royal Mail or a courier. Depending on the country we also track some orders. Delivery time can be as much as 12 days, however most orders will arrive well before this time.
Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.
If you are unhappy with your order you have 14 days to receive a refund, please return the item in its original packaging and you will then receive a refund minus the shipping cost. We accept no responsibility for goods that have been damaged in transit back to us, so please ensure use of adequate packaging. Please do let us know if you would like a refund before posting it back to us.
Bespoke size lampshades are non-refundable, unless damaged at the point of receipt or faulty.